TERMS AND CONDITIONS
Actual colors may vary. This is due to the fact that every computer monitor has a different capability to display colors and that everyone sees these colors differently. We try to edit our photos to show the samples as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.
Returns, Exchanges, Cancellations:
We will gladly accept returns and exchanges for any unused products purchased from Tammy's Handcrafted Candles for all Occasions. Products arrived damaged or defective will be gladly accept for returns and exchanges. No cancellations allowed.
Contact me within: 7 days of delivery
Ship items back within: 14 days of delivery
We can't accept returns for:
•Personalized orders with names/dates
We want all of our customers to be 100% satisfied with our products. If you are not happy with an item you’ve received, you may contact us about returning the item within 7 days of you receiving it for a refund. Upon the return of any item in its unused and original condition, we will happily issue you a refund for your purchase price minus shipping cost.
Shipping charges on any items returned for exchange are the buyer’s responsibility. If it is determined that the product is defective we will refund your extra shipping costs.
Priority mail times are not guaranteed by USPS, nor by me. If you refuse a package or return a package due to late delivery by USPS, I will refund product cost only, minus shipping cost.
If an order is damaged in outgoing shipping, we will offer a refund of all monies or replace the item(s). Buyer must supply a photo of damaged item(s) and original packaging for verification for our records or return the damaged items to us.
Questions about your order?
Please contact me if you have any problems with your order at email@example.com or call me at 720-335-5668
We accept payment by all major credit cards, and Paypal. If you have any difficulty completing your payment, please message us for assistance.
I will ship as soon as I can but please allow 3-5 business days for your order to ship since many of my items are made to order. Candles will be shipped USPS Priority Mail within the USA (3-5 business days) and will include tracking and insurance (up to $50). Please verify the shipping address prior to placing the order. If an order is sent to an incorrect address, or returned due to insufficient address, buyer will be responsible for add'l postage to resend it.
If having several candles shipped to one location, we will do our best to ship via USPS Flat Rate. This will save a lot of money on shipping costs. Any excess shipping costs charged during checkout will be refunded if we are able to ship via USPS Flat Rate. Tammy's Handcrafted Candles for all Occasions, LLC. is not responsible for lost or stolen packages or mistakes made by the US Postal Service. But we will be happy to provide any information to help track down your package (USPS policy is a package has to be missing for 21 days before a claim can be made).
Local Pickup Option:
If you are local to the Denver Metro area and wish to arrange a pick up for your order, Please contact me to arrange for pickup.
Additional policies and FAQs
I charge an additional $3.00-$5.00 above list price for custom orders if not otherwise stated.
Please read and follow all the burning instructions that come with candle purchases.
We cannot stress enough how important it is to keep the wicks trimmed on our candles (as well as any others you buy). This reduces soot and doesn't cause the flame to flicker wildly, and extends the life of the candle.
- Do not burn candles unattended.
- Burn on a flat heat resistant surface and away from flammable items.
- Keep children and pets away from burning candle.
- Do not touch hot, liquid wax.
- Keep wax pool free of wick trimmings, matches or other debris
- Limit the burn time of your candle to 4-6 hrs maximum to prevent the glass from overheating.
- Do not light the candle when less than 1/4" of wax remains
OTHER CANDLE INFO:
Our candles are designed to scent an average sized room. If the area where it is at is very large and open the fragrance may not be very strong.
We fragrance our candles with the maximum recommended amount of fragrance oils suggested by the manufacturer. Some fragrances are simply stronger than others. If you feel the scent is too light, the room might be too large for our size candle. Try putting it in a smaller room or by add'l candles.
Sometimes you get used to the scent and can no longer smell it as strongly. Just step outside for a bit, take a few deep breaths of fresh air and go back into the room where the candle is - chances are you will be able to smell it again.